This Acceptable Use Policy ("AUP") describes what you may and may not do when using the LoyalTrak platform. This policy applies to all business customers and supplements our Business Terms of Service.
Permitted Use
LoyalTrak is designed for legitimate small service businesses to:
- Sell prepaid visit passes or credit bundles to their customers
- Track customer pass balances and redemptions
- Manage customer relationships related to their service business
Examples of permitted business types: fitness studios, yoga classes, swim schools, martial arts schools, tutoring centers, music schools, massage therapy practices, and similar service businesses.
Prohibited Uses
Fraudulent or Deceptive Conduct
- Selling passes for services you do not intend to deliver or that do not exist
- Misrepresenting the terms, value, or conditions of a pass to customers
- Operating a fraudulent business or scheme through the platform
- Impersonating another business or individual
Harmful or Illegal Activity
- Using LoyalTrak for any illegal purpose or in violation of any applicable law
- Selling passes for services that are illegal in your jurisdiction
- Money laundering, fraud, or other financial crimes
- Collecting or processing customer data in violation of applicable privacy laws
Platform Abuse
- Attempting to access systems, data, or accounts you are not authorized to access
- Interfering with the operation of LoyalTrak or other users' accounts
- Using automated scripts or bots to access or interact with the platform in unauthorized ways
- Attempting to reverse-engineer, copy, or replicate the LoyalTrak platform
- Reselling or sublicensing access to LoyalTrak to third parties
Professional Services
- Using LoyalTrak to sell services requiring professional licenses (medical, legal, therapeutic, etc.) unless you hold all required licenses in your jurisdiction
- Misrepresenting the nature, qualifications, or credentials of services offered through your pass listings
Customer Harm
- Failing to honor passes sold to customers without providing a refund or alternative remedy
- Closing your business or ceasing operations without (a) notifying all customers who hold unredeemed passes, and (b) either honoring those passes through a successor arrangement or issuing full refunds for unredeemed credits
- Using customer data collected through LoyalTrak for purposes unrelated to your service business
- Sending unsolicited marketing communications to customers who have not opted in
Business Closure Obligations
If you close your business, transfer ownership, or cease offering the services represented by your passes, you must:
- Notify all customers with unredeemed pass balances by email within 7 days of the decision to close
- Either honor unredeemed passes through a successor arrangement, or issue full refunds for unredeemed credits through your Stripe account
- Not create new pass sales after the decision to close has been made
- Notify LoyalTrak at support@loyaltrak.com so we can assist with customer notifications
Failure to fulfill these obligations is a material breach of these Terms and may result in immediate account termination and referral to appropriate consumer protection authorities.
Consequences of Violation
If Point5 LLC determines that you have violated this Acceptable Use Policy, we may take the following actions depending on the severity and nature of the violation:
- Issue a warning and require you to remedy the violation
- Temporarily suspend new pass sales on your storefront
- Suspend your account pending investigation
- Permanently terminate your account without refund
- Report violations to appropriate authorities where required by law
We will generally provide notice before taking action except in cases of severe violations or where notice would cause harm.
Reporting Violations
If you believe another LoyalTrak user is violating this policy, or if you are a consumer who has experienced harm from a LoyalTrak-powered business, please contact us at support@loyaltrak.com with details of the suspected violation.
Changes to This Policy
We may update this Acceptable Use Policy from time to time. Material changes will be communicated to business customers via email with at least 14 days' notice.
Contact
Point5 LLC operating as LoyalTrak
Cleveland, Ohio
Email: support@loyaltrak.com