Refund Policy — LoyalTrak

LoyalTrak Subscription — 30-Day Money-Back Guarantee

      We offer a 30-day money-back guarantee on all new LoyalTrak subscriptions and LoyalPak purchases.
      If you're not satisfied with LoyalTrak within the first 30 days of your initial purchase, contact us for a full refund — no questions asked.
    

To request a refund within the 30-day window:

Email support@loyaltrak.com with the subject line "Refund Request"
Include the email address associated with your account
We will process your refund within 5 business days
Refunds are returned to the original payment method via Stripe

After the 30-Day Window — No Refunds

After the initial 30-day period, all LoyalTrak payments are non-refundable. No exceptions.

Monthly plans — no refund for the current billing period. You retain access through the end of the period you paid for. Cancel anytime via email.
Annual plans — no prorated refunds for unused months. If you cancel an annual plan after the 30-day window, you retain access through the end of your annual period but will not receive a refund for remaining months.
LoyalPak — non-refundable after 30 days regardless of whether the 90-day selling window has been used.

After cancellation, your account data is retained indefinitely to protect customers with unredeemed pass balances. See our Terms of Service Section 9 for full details on data retention.

LoyalPak One-Time Purchase

LoyalPak is a one-time purchase that grants a 90-day selling window. It is eligible for the 30-day money-back guarantee. After 30 days, LoyalPak purchases are non-refundable.

Plan Upgrades

Subscription plan upgrades (e.g., Starter to Pro, monthly to annual) are handled through the Stripe billing portal with automatic proration. The prorated credit or charge is calculated by Stripe and applied immediately. Upgrade payments follow the same 30-day refund policy — non-refundable after 30 days from the upgrade date.

Pass Refunds to Your Customers

LoyalTrak cannot issue refunds to your customers for pass purchases. When a customer buys a pass from your business, the payment goes directly to your Stripe account. Only you can issue refunds to your customers through your Stripe dashboard.

You are responsible for establishing and communicating your own refund policy to your customers. LoyalTrak is a technology platform and is not a party to the transaction between you and your customers.

Contact

For refund requests or billing questions, contact us at support@loyaltrak.com. We typically respond within 1 business day.